Our Story

Empowering consumers to reclaim what's theirs.

We're on a mission to democratize access to professional refund services through technology and transparency.

Why we started

Millions of pounds go unclaimed every year because the refund process is intentionally complex. Airlines, banks, and subscription services count on you giving up.

Founded in 2023 by legal and tech experts, Refundly Pay automates the bureaucracy. We handle the paperwork, the legal letters, and the negotiations, so you can just sit back and get paid.

£2.5M+
Recovered
98%
Success Rate
Team working
Zero Risk
No win, no fee guarantee

Our Core Values

Legal & Ethical

We only pursue claims that are legally valid. We play by the rules to ensure long-term success for our clients.

Transparency

No hidden fees. No fine print. You'll always know exactly what's happening with your claim.

Technology First

We use AI and automation to process claims faster than any manual legal service can match.

Leadership Team

The experts fighting for your consumer rights

Sarah Johnson

Sarah Johnson

CEO & Founder

Michael Chen

Michael Chen

CTO

Emma Rodriguez

Emma Rodriguez

Head of Legal

David Park

David Park

Operations